At The Vision Factory, we stand behind the quality of our products and aim to provide exceptional after-sales service to ensure your continued satisfaction. Please review the information below regarding our after-sales and servicing policies.

Manufacturing Warranty:

All our products are backed by a 1-year manufacturing warranty. This warranty covers specific issues related to manufacturing defects, including but not limited to:

  1. Missing components
  2. Delamination and/or peeling of sun lens coating
  3. Bubbles or imperfections in lens coating
  4. Premature flaking or deterioration of frame coating
  5. Soldering defects

Should your product encounter any of the above issues within one year of purchase, please contact us immediately. You can reach us via email at support@thevisionfactoryindia.com or by calling us at +91-9799956359. We will guide you through the process of shipping the product to us for a thorough quality check by our skilled technicians. Please note that The Vision Factory retains absolute discretion to determine if the issue qualifies as a manufacturing defect.

Exclusions from Warranty Coverage:

It’s important to note that our manufacturing warranty does not cover the following:

  1. Normal wear and tear, such as scratches
  2. Damages caused by accident, abuse, neglect, shock, improper use, or improper storage of the product
  3. Damage caused by exposure to chemicals
  4. Damages resulting from unauthorized modifications or repairs

Product Adjustment:

If you’ve noticed that your product has become loose or requires adjustment, we encourage you to book a frame tune-up at any of our stores. Our expert technicians will be delighted to assist you and ensure that your product fits you perfectly.

Please be aware that we are unable to entertain requests for exchange or credit if the product has been altered or repaired by any third party.

Should you have any further queries or require assistance, please don’t hesitate to contact us.

Thank you for choosing The Vision Factory. We appreciate your trust and loyalty.