At The Vision Factory, we understand that circumstances may arise where you need to cancel your order. We have outlined our cancellation policy below to provide clarity and ensure a smooth process for you.

Cancellation Criteria:

  • An order will be canceled if:
    1. The customer is unable to receive the order after two delivery attempts.
    2. The customer’s address is found to be incorrect.

Delivery Process:

  • All shipments will be delivered through an open box delivery method.
  • We encourage customers to thoroughly inspect the shipment for any missing products or visible damages at the time of delivery.
  • Customers have the right to refuse to accept and/or reject any items in the order if they find discrepancies or damages.

Cancellation Process:

  • If you meet the criteria for cancellation as mentioned above, please contact us immediately to initiate the cancellation process.
  • You can reach us at support@thevisionfactoryindia.com or by calling us at +91-9799956359.
  • Please provide your order details for swift processing.

Refund for Canceled Orders:

  • Upon successful cancellation, refunds for prepaid orders will be processed within a 7 business days.
  • The refund will be issued to the original payment method used for the purchase.

We value your understanding and cooperation in adhering to our cancellation policy. If you have any questions or require further assistance, please don’t hesitate to contact us.

Thank you for choosing The Vision Factory.