Contact Us

Feel free to reach out to our friendly team. We’re here to help!

ADDRESS

P-13, Jai Uttam Apartment, Sehdev Marg, Jaipur, 302005

PHONE

+91-9799956359

EMAIL

support@thevisionfactoryindia.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I know what is the right size & fit of frame for me?

We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. 

80% - 90% of our customers find a medium-sized frame to be the best fit.

What if the glasses or lenses I bought aren’t right for me? Can I exchange or return my order?

We are committed to providing you with high-quality eyewear at your convenience. If you’re worried about the fit of the frames you bought online, here’s what you can do: You can collect them from the nearest store & ask the store staff to fix any fit/alignment issues. Our team will be happy to make any adjustments then & there.

In the rare event that you do not like a product, you can request a refund/exchange directly from your thevisionfactoryindia.com Website . You can schedule a free pick-up, ship the order back to us or drop it at your nearest  store. We have a “no questions asked” return policy within 14 days of you receiving the order.

Will every power fit every frame? What if I have high power, can I choose any frame?

No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page.

Where do I submit my eye power details?

You can submit your power details after completing the purchase in a number of ways - by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at

Phone +91-9799956359

Email Support@thevisionfactory.com

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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