We strive to ensure your complete satisfaction with every purchase you make from us. However, if for any reason you are not entirely satisfied with your purchase, we are here to assist you with our refund policy.

Conditions for Refund:

  • We accept returns of items that are in a fully resalable condition.
  • Returns must be made within 5 days from the date of delivery.
  • The item must be returned in its original undamaged packaging.

Refund Process:

  1. If you wish to return an item, please ensure it meets the above conditions.
  2. Contact us at support@thevisionfactoryindia.com or call us at +91-9799956359 to initiate the return process.
  3. Upon receipt of the returned item and verification that it is in fully resalable condition, we will process your refund.
  4. If the item is being returned due to damage or defect, we will issue you a credit note for the full amount.
  5. The credit note will be shared with you within 5 working days and can be used for your next purchase.

Note: If the returned item is not in fully resalable condition, we reserve the right to refuse a refund.

We value your trust in us and strive to make your shopping experience enjoyable and hassle-free. If you have any questions or concerns regarding our refund policy, please feel free to contact us.

Thank you for choosing The Vision Factory.