At The Vision Factory, your satisfaction is paramount to us. We understand that sometimes a purchase may not meet your expectations, and we are here to make the return or exchange process as seamless as possible. Please familiarize yourself with our policy outlined below to ensure a hassle-free experience.

Returns:

If you find yourself uncertain about a purchase made online, don’t worry. You can contact one of our sales staff after your online purchase to arrange for the item to be sent to you on a “may be returnable” basis, with the tags intact. Should you decide to return the item, please ensure it is done within 5 days of receipt to qualify for store credit. The product must be returned in its original condition with all tags intact.

To initiate a return, please follow these steps:

  1. Write to us at support@thevisionfactoryindia.com or message us on WhatsApp at ++91 9799956359.
  2. Attach a copy of your invoice and a photograph of the product.
  3. Our support team will guide you through the return process and endeavor to make it as smooth as possible.

Upon receiving the returned product, please allow us 3 – 4 working days for a thorough quality check. Once completed, we will inform you accordingly.

Exchanges:

If you wish to exchange your product, please return it along with a request for store credit. The credit can then be applied to your next purchase. Should the price of the new product exceed the store credit amount, you will be required to pay the difference. Any remaining credit can be used for future purchases.

Conditions for Sunglasses & Frames:

For returns or exchanges involving sunglasses and frames, please ensure the following conditions are met:

  1. The product must be in unused and unworn condition.
  2. We request customers to take a video while unboxing their parcel for verification purposes.
  3. Proof of purchase, in the form of a physical or electronic invoice, must be provided along with the return request.
  4. All items including tags, warranty certificates, product catalogues, usage & care instructions, dust bags, etc., must be returned in their original condition.

Cancellation:

Orders for products can be partially or fully canceled prior to dispatch. However, once the product has been dispatched, cancellation is not possible.

For any further inquiries or assistance, feel free to reach out to us at:

Address: P-13, Jai Uttam Apartment, Sehdev Marg, Jaipur, 302005
Phone: +91-9799956359
Email: support@thevisionfactoryindia.com

Thank you for choosing The Vision Factory. We value your trust and look forward to serving you again.