We are committed to providing you with high-quality eyewear at your convenience. If you’re worried about the fit of the frames you bought online, here’s what you can do: You can collect them from the nearest store & ask the store staff to fix any fit/alignment issues. Our team will be happy to make any adjustments then & there.

In the rare event that you do not like a product, you can request a refund/exchange directly from your thevisionfactoryindia.com Website . You can schedule a free pick-up, ship the order back to us or drop it at your nearest  store. We have a “no questions asked” return policy within 14 days of you receiving the order.

No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page.

You can submit your power details after completing the purchase in a number of ways - by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at

Phone +91-9799956359

Email Support@thevisionfactory.com