01. 100% Genuine Guarantee

Each and every product showcased at The Vision Factory is 100% genuine and authentic. Since our inception, all brands sold by us are sourced directly from the global manufacturing companies or their authorized distributors in India.

Every purchase arrives with an Authenticity Card, original luxury packaging, and brand-specific accessories, accompanied by a verified tax invoice from The Vision Factory.

02. Comprehensive Warranty

Any product acquired from our boutique comes with a minimum one-year warranty covering manufacturing defects. In the event of a verified manufacturing issue, we will replace the product or issue a credit note, depending on the current global availability of the piece.

03. Concierge After-Sales Service

At The Vision Factory, we take pride in going above and beyond for our clients. Adjustments, minor repairs, and ultrasonic cleaning are provided complimentary at our Jaipur boutique.

This elite service is applicable to all eyewear enthusiasts, regardless of whether the product was originally purchased from us. If a service requires intervention from the parent manufacturing company, we strive to minimize any associated costs for our clients.