01. Delivery Timeline
We generally ensure that most orders reach our connoisseurs within seven days. Please note that this period excludes national holidays, natural calamities, or other unforeseen emergency situations.
02. Domestic Excellence
The Vision Factory is pleased to offer complimentary shipping across all of India. We take ultimate responsibility for your shipment until it reaches you safely.
03. Direct Logistics Support
For any queries related to your delivery, we request our clients to follow up directly with our boutique team rather than third-party carriers. This ensures a personalized and hassle-free resolution.
04. International Orders & Custom Duties
For our global clients residing outside India, please note that custom duties are not included in the product price. You may be required to pay corresponding duties upon the product's arrival in your country.
These charges depend entirely on your country's customs policies and are the recipient's responsibility. The Vision Factory cannot predict or control these specific amounts.